HR SOLUTIONS

The 15FQ+ Customer Service Representative Ideal Personality Profile aims to assess how well a candidate is suited to the personality requirements of this role, assessing six customer service associated competencies: Service Orientation, Customer Interaction, Service Delivery, Service Improvement, Service Ethics, Adaptability and Coping.

The General Sales Solution evaluates a range of personality and motivational characteristics associated with effective sales behaviour, indicating whether respondents exhibit such behaviour, and is useful for identifying potential performance gaps, facilitating personal development and structuring behavioural interviews in selection decisions.

The VMI helps identify where people gain satisfaction at work and where they make the best contribution, covering: Interpersonal - approach to relationships with others; Intrinsic - personal beliefs and attitudes towards everyday problems; and Extrinsic - their values on behaviour in the workplace

The Occupational Personality Questionnaire has been developed from extensive research with major international organisations and provides a focused assessment of nine personality traits of central importance in customer facing roles. The questionnaire is written in a straight forward style accessible   to people of a wide range of abilities.

The EWQ was developed from research on stress and psychological health at work linked to job satisfaction and job demands. The main scales are: Psychological Health: Resilience, Positive Outlook and Physical Health; and Job Satisfaction: Supervision, Supportive Colleagues and Engagement.

The Occupational Personality Questionnaire has been developed from extensive research with major international organisations and provides a focused assessment of nine personality traits of central importance in customer facing roles. The questionnaire is written in a straight forward style accessible   to people of a wide range of abilities.